Please Listen Carefully As Our Menu Options Have Changed
How many times have I called a business number and heard “Please Listen Carefully As Our Menu Options Have Changed”? It really drives me up the wall. It seems that more and more companies are changing their menu options, but why? and have the options really changed or are they just saying that so people will listen and stop pressing the wrong buttons? Whatever the case it’s annoying and takes up more of my valuable time which I would rather not spend on the phone with customer service, that is if I ever do get to speak with a live person.
From now on when I hear the automated voice utter these annoying words I am pressing “0″ for operator assistance. After all Mr. Big Corporation, that’s what I wanted in the first place when I left your web site and called a phone number!
Oh, man, they are even worse in the UK. And pressing the star key or ‘0,’ or saying the word ‘operator’ doesn’t seem to make any difference. What is particularly bad is that a lot of ‘help line’ or ‘customer service’ numbers are premium-rate, which we call ‘0870′ numbers. This website I have found to be helpful for UK folks - it gives you an idea of what it’s like. http://www.saynoto0870.com
Comment by london_meeja_whore — March 7, 2007 @ 5:12 am